ServiceNow Services: Increased Efficiency Through Workflow Automation

With our ServiceNow consulting, we at qedcon digitize, automate, and optimize your business processes. Our holistic approach supports you from strategy and implementation to continuous improvement.

Our Offerings

  • ITOM & CSDM Alignment

    • CSDM-aligned service and offering structure
    • Governed CMDB with ownership and lifecycle
    • Trusted foundation for ITOM, automation, and AIOps

  • ITSM Modernisation & Service Design

    • Service-centric ITSM aligned to CSDM
    • Process simplification and experience design
    • Improved operational efficiency and CSAT

  • Service mapping, event management & automation enablement

    • Service-aware operational visibility
    • Event noise reduction and correlation
    • Automation candidates activated on the basis of trustworthy data

  • CMDB governance, health & platform development

    • Platform maturity assessments
    • Platform maturity ratings
    • Roadmap toward Service Assurance and AIOps